Return & Refund Policy
At minoruyoneyama.com, we want you to be completely satisfied with your Yonex products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process to ensure a smooth experience.
1. Eligibility for Returns
Products purchased from minoruyoneyama.com may be returned within 30 days of receipt. To be eligible for a return, items must be:
- In their original condition and packaging
- Unused and free from damage or wear
- Accompanied by the original receipt or proof of purchase
Certain items, such as personalized or custom-made products, may not be eligible for return.
2. How to Initiate a Return
To start the return process, please contact our customer support team via the contact form on our website. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps and provide instructions for shipping the item back to us.
3. Return Shipping
Customers are generally responsible for return shipping costs, unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely. Please retain the tracking number until the return process is complete.
4. Refunds
Once we receive your returned item and verify its condition, a refund will be issued to your original payment method. Refunds typically take 5–10 business days to process, depending on your bank or payment provider. Shipping costs, if applicable, are generally non-refundable.
5. Exchanges
If you wish to exchange a product for a different size or model, please follow the return process and place a new order for the desired item. Once the original item is received and approved, you will be refunded, allowing you to complete the new purchase.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect Yonex product, please contact us immediately. Provide photos and a description of the issue. We will arrange for a replacement or refund as quickly as possible, and in these cases, return shipping costs will be covered by minoruyoneyama.com.
7. Customer Support
Our customer support team is here to assist you with any questions or concerns regarding returns and refunds. We are committed to making the process as convenient and hassle-free as possible, ensuring that your experience with minoruyoneyama.com is positive from start to finish.
At minoruyoneyama.com, we value our customers and strive to provide top-quality Yonex products along with reliable and fair return policies. Your satisfaction is our priority, and we are dedicated to resolving any issues promptly and professionally.
Shop with confidence, knowing that your Yonex purchase is backed by our clear and customer-friendly return policy.